FAQ : Frequently Asked Questions
Frequently Asked Questions: Orders
Absolutely ! We apply a 20% French VAT reduction for our customers residing outside the European Union, such as Switzerland.
When you complete your order with a non-EU delivery address, the system automatically adjusts the VAT amount, leaving the French VAT at zero. This results in savings on VAT for you.
While outside the EU, our packages generally fall below local tax thresholds. However, please be aware that other local taxes or duties may apply in your country, so ensure compliance with local tax laws. For precise information on taxes in your region, consult your local tax authorities.
*The European Union (EU) comprises 27 member states: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
Within the EU, we ship all goods duty-free, so no taxes need to be paid locally.
Outside the EU, our parcels are generally below the limits for local taxes. However, in very rare cases, customs duties and fees may be requested for delivery. Petitejupenoire.fr is not responsible for these fees. We recommend contacting your local customs office for more information.
We offer free delivery for orders shipped to mainland France, Belgium, Switzerland, Monaco, Germany, Luxembourg, Netherlands, Austria, Italy.
For our customers in the United States and Canada, Finland, we apply a flat fee of 15 euros for delivery costs. These rates apply to each order, regardless of the number of items. You can check the delivery rates during checkout, as they may vary depending on the destination or ongoing promotions.
We don’t have a physical store; we propose to you shopping online.
For any information or queries regarding an order, our customer service is at your disposal.
Consult our dedicated section.
Frequently Asked Questions: Products
To care for your merino wool skirt, here are a few tips :
1. Infrequent washing : Merino wool naturally resists odors and dirt, so frequent washing isn’t necessary. Airing it out after each use often refreshes it enough.
2. Hand washing : We recommend hand washing your skirt to preserve its quality. Use warm water and a mild wool detergent. Avoid rubbing or twisting the skirt, simply gently press it.
3. Flat drying : After washing, lay the skirt flat on a clean towel to air dry naturally. Avoid hanging it, as it might distort the skirt’s shape.
4. Steaming for wrinkles: If some wrinkles persist after drying, you can use a low-temperature steam iron. Make sure to keep the iron a few inches away from the skirt to avoid damaging it. Do not iron the skirt directly.
By following these care tips, your merino wool skirt will maintain its softness, quality, and elegance for many seasons to come.
Our skirts and dresses are designed in France and manufactured either in Mongolia, an independent country, or in Inner Mongolia, an autonomous region of China. These regions offer an ideal climate for merino sheep, resulting in exceptionally high-quality wool fibers.
We understand the importance of animal welfare. Currently, our supplier cannot certify a mulesing-free manufacturing process. However, please be assured that we are actively seeking partners who share our commitment to animal welfare. Note that we exclusively work with certified partners ensuring high-quality merino wool and complete traceability of the material. We maintain our commitment to animal welfare and are constantly looking for ways to improve the transparency of our supply chain.
The high-quality merino wool used in our skirts has natural properties that significantly reduce the risk of static electricity.
Additionally, the bulky knit of the skirts helps prevent such inconvenience. You can confidently wear your skirt during colder months with your favorite tights.
Frequently Asked Questions: Payment
We offer payment via Credit/Debit Card.
Credit card transactions at Petitejupenoire.fr are handled by our partner Mollie.
The payment is encrypted and secure, and Petitejupenoire.fr does not retain any traces of your banking information.
Frequently Asked Questions: Delivery
We ensure delivery of our products in mainland France, Belgium, Monaco, Switzerland, Germany, Luxembourg, Netherlands, Austria, Finland, Canada and the United States.
We offer free delivery for orders shipped to mainland France, Belgium, Switzerland, Monaco, Germany, Luxembourg, Netherlands, Austria, Italy.
For our customers in the United States and Canada, Finland, we apply a flat fee of 15 euros for delivery costs. These rates apply to each order, regardless of the number of items. You can check the delivery rates during checkout, as they may vary depending on the destination or ongoing promotions.
The (approximate) delivery times range from 2 to 15 days from the shipping date, depending on the destination.
Observed delivery times are :
2 to 3 days in mainland France
3-4 days in Belgium, Switzerland, Monaco
In any case, the Products are delivered within 30 days.
Frequently Asked Questions: Returns
Check our Delivery-Returns section.
You have 14 days to return your item, provided it is in its original condition (unwashed and unworn).
Check our Delivery-Returns section.
Refunds are processed through the original payment method within 3-15 days upon receiving the package and verifying the returned product(s).
